BURGLAR ALARM

1.  We first call your home or business to rule out a false alarm.
2. If there is no answer or if we receive an incorrect passcode, we contact the police.
3. We then call your home or business again, unless we received an incorrect passcode.
4.  If we are unable to reach you after contacting the police, or we received an incorrect passcode, we call the people you have authorized us to contact in the event of a burglar alarm.

HOLD-UP PANIC BUTTON

1. When you push the panic button, we contact the police immediately.
2. On a panic button alarm, we wait an hour after contacting the police to call your home or business, so that an intruder will not know that the police are on the way.

RESIDENTIAL FIRE ALARM

1. We first call your home to rule out a false alarm.
2. If there is no answer after 90 seconds, we contact the fire department.
3. We then call your home again.
4. If we are unable to reach you after contacting the fire department, we call the people you have authorized us to contact in the event of a fire alarm.

COMMERCIAL FIRE ALARM

1. Legal codes for commercial buildings require us to contact the fire department immediately upon receiving a commercial fire alarm.
2. We then attempt to contact your business.
3. If no one responds, we call the people you have authorized us to contact in the event of a fire alarm.

These are general policies and procedures, and are subject to change without notice.